Global-Ready Strategic Consulting Group
We understand global. Differently.
Our Practice Areas : Global-Ready BPI
Most Business Process Integration services are centered around systems and technology. While these are critical functions, our approach is defined by a customer-centric goal: delivering a seamless user experience.
We cover all core structural functions, but our focus is on the localized user experience, which we define equally as end-users (customers) and system users (those working to deliver the user experience). Together, they define a successful integration, and determine the success of the budget.
Our BPI services include:
Once the ink dries on a merger or acquisition, the real work begins: integrating multiple organizations, cultures, processes, workflows, and systems. All too often, this integration activity is seen as an I.T. task: transitioning software, combining databases, and the like.
In reality, the real productivity challenges are around people, cultures, work styles, and the myriad details that deliver the actual customer experience.
Prisma’s Global-Ready Group helps organizations through the post-M&A cultural integration, through our SPECTRUM™ M&A Cultural Integration Path, a process that identifies all key elements of the user experience and “reverse-engineers” them to ensure their delivery. Our expertise lies in building cultures of delivery—the new work groups, processes and systems that must deliver the user experiences in the newly-merged environment.