Translation Service Requests for Eligible Washington Agencies and Organizations
Submit your written translation requests through WA DES Contract 03824. Prisma supports eligible purchasers under the Washington statewide contract with accurate, culturally appropriate translations delivered in accordance with contract terms.
Eligible Washington State agencies and organizations may purchase directly through WA DES Contract 03824.
Please Review the Service Categories Below Before Submitting Your Request
Contract Service Categories
Category 1
Forms
Documents that collect or distribute information, containing blank fields, check boxes, or signature blocks.
Category 2
Publications
Information-sharing documents for client distribution, may require ADA accessibility, such as brochures or announcements.
Category 3
Auto Generated Text
System-supported translation of text blocks with specific font, formatting, and language requirements.
Category 4
General Information
Documents for LEP populations on topics like legal, medical, educational, or technical subjects.
Category 5
Client Specific or Locally Generated
Locally generated documents, including ‘fill-in’ translations for templates and ‘full’ translations of client letters.
Category 6
Emergency & Urgent
Urgent translations for public health and safety communications during emergencies.
Category 7
System Generated Letters
Automated client letters regarding benefit status, often using coded text blocks for translation. Requires approval.
Category 8
Legal Translation
Translation of legal documents like court forms, website content, and correspondence requiring legal terminology.
Start Your Quote or Translation Rquest
Supporting Language Access with Expertise, Consistency, and Care
Quality & Process Excellence
ISO-certified quality systems, structured review processes, and language resources that support consistent, accurate deliverables.
Tailored Service Delivery
Dedicated project managers and customized workflows designed around your organization's programs, priorities, and operational requirements.
Compliance & Accountability
Documented processes, contract expertise, and quality standards designed to support regulatory, contractual, and accessibility requirements.
Human-Governed, AI-Assisted Operations
Powered by Prisma's proprietary LexAI platform, combining responsible AI with expert human oversight to improve efficiency while maintaining quality, accountability, and security.
FAQs
Who is eligible to use this contract?
Eligible Entities within Washington state
- Washington state agencies
- Local Washington governmental entity (e.g., city, county, public utility district, school district, etc.)
- Higher education institution located within Washington state
- Federal government field office located within Washington state
- Tribal government located in Washington state
- Qualifying public benefit nonprofit (PBNP)
How do I get a quote for my translation request?
Simply fill out the request form on this page and upload your document. We will review your submission, confirm the category and scope, and proceed according to your Quote Request selection. If requested, we will send you a detailed quote for your project based on the contract pricing.
How long does translation take?
Turnaround time depends on the length, complexity, language(s), and type of the document.
Standard requests are typically completed within 3-5 business days. Category 6 (Emergency & Urgent) requests will be expedited. We will provide a specific delivery estimate with your quote.
Requests that require 508 or ADA compliance may require additional processing time.
What if I'm unsure which category my document falls into?
Please select the category you believe is the best fit. Our team will review every request to ensure it is correctly categorized according to the contract terms before proceeding. We will contact you if any clarification is needed.
How does Prisma use AI?
Prisma uses AI to accelerate administrative workflows through LexAI, its proprietary language operations platform. AI assists operations only. Certified linguists retain final editorial control on every deliverable. No client data enters open AI platforms, and human-only workflows are available where contracts require it.
How does Prisma protect sensitive or confidential information?
Prisma applies HIPAA-compliant workflows, role-based access controls, and secure intake portals to every engagement. No constituent data enters open AI platforms. Geographic controls allow agencies to restrict where content is processed and where linguists are located. Prisma executes Business Associate Agreements for health-sector clients and maintains audit-ready documentation as part of its ISO 9001:2015-certified quality management system.
Talk with the Prisma Team
We're available to help you evaluate options, answer questions, and build a solution tailored to your organization's needs.