03824 Translation | 18222 Interpretation | 02024 ACCESSIBILITY

Your Trusted Language Partner for Washington State

Translation, interpretation, and accessibility services designed to support your language access goals through dedicated teams, proven quality systems, and responsible use of AI.

Contact Prisma

Responses within one business day.

No solicitation required. Eligible WA entities may purchase directly.

40+
Years supporting government agencies since 1982
 
300+
Languages, including rare, indigenous, and limited-diffusion
 
8 of 8
We support across every category of WA DES 03824
 
ISO
Trusted quality systems for government language services
 
AI
Accelerated by technology, governed by certified linguists
Translation Professional translations Interpretation Qualified interpreters on demand Accessibility Compliant and inclusive content

WA DES 03824 · Translation Services

Accurate, Consistent Translations for the Communities You Serve

Prisma works as an extension of your team, providing translation services tailored to your organization's unique needs, priorities, and communication goals.

Document Translation

Forms, notices, reports, public communications, and program materials translated with accuracy and consistency.

Website & Digital Content Localization

Multilingual websites, portals, and digital experiences adapted for the audiences you serve.

Transcription Services

Accurate transcripts for recordings, meetings, interviews, and public communications.

Desktop Publishing (DTP)

Production-ready multilingual documents, including fillable forms, that preserve formatting, design, and usability.

Audio & Video Localization

Subtitles, captions, voiceover, and multimedia localization for public-facing communications.

Ready to request a quote or submit a translation request?

Use our dedicated Washington State project request portal.

START HERE

WA DES 18222 · Interpretation Services

Qualified Interpreters When and Where You Need Them

Prisma provides fast, reliable access to qualified interpreters, making it easier to provide language access across everyday operations and critical services.

Over-the-Phone Interpretation (OPI)

On-demand access to qualified interpreters for everyday interactions and time-sensitive situations.

Video Remote Interpretation (VRI)

Real-time language support through secure video when visual communication is important.

Scheduled & Recurring Services

Interpretation support planned around ongoing programs, appointments, and operational needs.

Rapid Response Support

Language services mobilized quickly for urgent situations, emergency communications, and time-sensitive requests.

On-Site Interpretation

In-person interpreters for appointments, meetings, hearings, community events, and other settings.

WA DES 02024 · Document Accessibility

Accessible Content That Meets Evolving Accessibility Requirements

Prisma helps organizations create accessible digital experiences through document remediation, accessibility testing, and ongoing support to meet evolving statewide requirements.

Document Remediation

Accessible PDFs, forms, reports, and public-facing documents.

Accessibility Testing

Identify accessibility barriers across documents and digital content.

Accessibility Compliance Support

Guidance on evolving accessibility requirements and standards.

Ongoing Accessibility Support

Accessibility expertise for evolving content and compliance needs.

Website Accessibility

Support for accessible websites and digital experiences.

Accessibility Consultation

Expert guidance to build accessibility into your content from the start.

WHY PRISMA

Supporting Language Access with Expertise, Consistency, and Care

Quality & Process Excellence

ISO-certified quality systems, structured review processes, and language resources that support consistent, accurate deliverables.

Custom-Built for Your Organization

Dedicated teams and tailored workflows designed around your programs, priorities, and language access goals.

Human-Governed, AI-Assisted Operations

Powered by Prisma's proprietary LexAI platform to support operational workflows, while certified linguists govern every translation and interpretation.

Built on Partnership

Long-term client relationships built through responsive support and consultative expertise. We help you choose the right approach.

Compliance & Accountability

Documented processes, security controls, and quality standards that support regulatory and contractual requirements.

CUSTOMER STORIES

Proven Experience Across Public-Sector Organizations

room-filed-with-shelves-of-medical-records-folder-2024-11-01-02-32-19-utc 1

Election materials · State elections office

Multilingual Voter Communications Against Hard Statutory Deadlines

Election materials had to be translated and delivered across multiple languages while meeting statutory print and mailing deadlines with no room for delays.

100% On-time delivery across all deadlines
99% Translation accuracy
100% Contract compliance
room-filed-with-shelves-of-medical-records-folder-2024-11-01-02-32-19-utc 1 (1)

Medicaid letters · State social services agency

High-Volume Beneficiary Communications Across 95+ Languages

The agency managed hundreds of beneficiary communications each day while maintaining mandated turnaround times across more than 95 languages.

10→3.5 Days turnaround time reduction
>98% On-time delivery
>99% Translation accuracy
100% Contract compliance
st-paul-minnesota-usa-with-the-capitol-building-2024-05-23-21-35-07-utc 1

Rapid response · State courts

Certified Translation of Victim Statements Within One Hour

Court proceedings required certified translation of handwritten victim statements within one hour to support judicial decision-making.

<1hr Required turnaround, 97% on-time rate
>98% Translation accuracy
100% Contract compliance
helicopter-battling-forest-fire-amid-dense-smoke-i-2026-03-25-09-14-05-utc 1

Federal disaster relief · Wildfire response

Rare Language Mobilization for Disaster Relief Operations

Emergency response efforts required language support for communities speaking rare and limited-diffusion languages.

16+ Languages delivered
<24hr Translation turnaround per deliverable
24/7 Support during peak operations

FAQs

How does Prisma use AI?

Prisma uses AI to accelerate administrative workflows through LexAI, its proprietary language operations platform. AI assists operations only. Certified linguists retain final editorial control on every deliverable. No client data enters open AI platforms, and human-only workflows are available where contracts require it.

How does Prisma protect sensitive or confidential information?

Prisma applies HIPAA-compliant workflows, role-based access controls, and secure intake portals to every engagement. No constituent data enters open AI platforms. Geographic controls allow agencies to restrict where content is processed and where linguists are located. Prisma executes Business Associate Agreements for health-sector clients and maintains audit-ready documentation as part of its ISO 9001:2015-certified quality management system.

Can Prisma support both language access and accessibility requirements?

Yes. Prisma holds contracts for translation and interpretation (WA DES 03824 and 18222) and document accessibility (WA DES 02024). Agencies can consolidate all language access and accessibility needs under a single partner.

What is the difference between translation and interpretation?

Translation converts written content from one language to another, covering documents, forms, notices, and websites. Interpretation delivers spoken language support in real time, over the phone, via video, or in person. Prisma provides both services across 300+ languages through a single contract.

Can Prisma support urgent or time-sensitive requests?

Yes. Prisma operates a dedicated Rapid Response Team available 24/7. Documented performance includes translation turnarounds under one hour for court documents, under 24 hours for disaster relief materials, and 100% on-time delivery for election materials across hard statutory deadlines.

Talk with the Prisma Team

We're available to help you evaluate options, answer questions, and build a solution tailored to your organization's needs.